Adani hiring for 1 Best Key Account Manager Role- Apply Now
Job Summary:
AdaniConneX is seeking a Key Account Manager (KAM) for its growing Data Center business in Mumbai. This pivotal role serves as the main point of contact between enterprise clients and internal teams, overseeing post-sales activities and ensuring a smooth, efficient onboarding and service experience. The ideal candidate will possess deep expertise in data center operations, service delivery, and stakeholder engagement.
Key Responsibilities:
- Serve as the primary liaison between clients and internal departments, including operations, design & build, and service delivery.
- Manage the end-to-end onboarding process for new customers, aligning all internal and external stakeholders for seamless activation.
- Oversee daily service delivery performance, ensuring all SLAs (uptime, availability, response time) are consistently met.
- Handle escalations with urgency, coordinating across teams to ensure prompt and satisfactory resolution.
- Organize regular client review meetings to discuss operational performance, address concerns, and reinforce relationship value.
- Maintain complete visibility into contractual obligations, project milestones, and compliance requirements.
- Coordinate service change requests or upgrades, such as additional power, racks, or access, with internal departments.
- Lead internal preparations for audits, executive visits, and other key customer-facing interactions.
- Monitor and track all customer tickets and incidents, ensuring timely resolution in accordance with agreed SLAs.
- Maintain comprehensive documentation, dashboards, and reports detailing account health and operational metrics.
Qualifications & Experience:
Educational Background:
Bachelor’s degree in Engineering, preferably in Electrical, Electronics, or Mechanical disciplines.
Professional Experience:
- 6–10 years of experience in customer success, account/program management, or service delivery within data centers, telecom, or large-scale infrastructure environments.
- Strong working knowledge of data center infrastructure, operational best practices, and lifecycle management.
- Proven ability to collaborate across functions and manage enterprise clients effectively.
- Exceptional communication, documentation, and stakeholder management skills.
- Detail-oriented with the capacity to multitask and prioritize in a fast-paced setting.
- Hands-on experience with tools like MS Excel, PowerPoint, and ticketing systems such as ServiceNow, Jira, or similar platforms.
Why Join AdaniConneX?
AdaniConneX is a dynamic joint venture committed to building next-generation, scalable data center infrastructure across India. Working with us means contributing to the future of digital infrastructure, while engaging with some of the country’s largest enterprises in a high-impact role.
Apply Now:
Interested in this opportunity? Stay ahead in your career by joining one of India’s most forward-thinking data center organizations.
👉 Apply Here (Ensure you apply before the position closes)
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.